Sunday, August 12, 2007

Security line foul-up at Boston Logan

A better system is needed.

Boston’s Logan airport needs a better security system.

I was in line today (after having to leave Terminal C and go through security again to make my connection at Terminal B) when a uniformed employee (not TSA) let two people into the line in front of me. I gave her a “What the hell?” look and she said, “They’re in first class.”

I pulled out my boarding pass and showed her that I, too, was in first class.

“Well, you’re in line, aren’t you?” she said. Yeah, but these two passengers were now in line in front of me. And I’d been waiting in line for 15 minutes at that point. And there was no sign or any other indication that first class passengers could get a closer spot.

This is fair? Reconsider your system, Logan.

Posted by Shel in • Airports
(2) Comments • Permalink

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  1. Please, the practice is standard everywhere. 1st class and airline crew go to the front of the line. Also, your title “Security Line Foul Up” makes it sound like there was a security issue, there wasn’t! Sorry your 1st class $1,000 ticket had to wait 15 minutes...boo hoo.

     on  08/13  at  06:13 PM

  2. Ron, the issue isn’t the time (15 minutes) or the practice (I get into the 1st class line whenever I have a 1st class ticket and the Premier Exec line whenever one is available). The issue is that there was no sign, no indication that there was a priority line or an opportunity for priority passengers to get into the line at a more advantageous spot. It was arbitrary, resulting in individuals with no higher status than my own getting in front of me. A simple freakin’ sign that says, “First Class passengers enter here” would fix the problem rather than create confusion and frustration. And it was a security line, which makes it a security line issue.

    I didn’t pay a nickel for my 1st class ticket, by the way. I travel 1/2-2/3 of the year, which gets me a lot of miles and a lot of upgrades. See what happens when you make assumptions?

    Shel Holtz  on  08/14  at  05:22 AM

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