Saturday, July 16, 2005

Umm…what’s your job again?

Here’s some basic advice for hotel shuttle drivers.

I got in the hotel shuttle, which is available for guests at the Marriott Courtyard Medical Center in San Antonio for short trips. I needed to get to my client’s office, about a mile away. So the driver gets me to the guard shack at the entrance to the office, about another half-mile from the visitor lobby. The security guard asks for the driver for his driver’s license.

“I don’t have it,” the shuttle driver says.

“I can’t let you on the property without a driver’s license,” the guard responds.

The shuttle driver shrugs.

He had to drop me off and the security guard had to call for a “courtesy ride” to the visitor’s lobby, which took another 10 minutes.

What kind of idiot has a job as a hotel shuttle driver and drives around without a driver’s license? The security guards were amazed. “What if he’d had an accident?” one of them wondered. Good question. It’s absurd that I have to ask, from now on, to see a driver’s license before I let a hotel shuttle driver take me anywhere. Marriott had better do a better job of screening the employees they let drive their guests.

Posted by Shel in • Hotels
(2) Comments • (0) Trackbacks • Permalink

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  1. >>What kind of idiot has a job as a hotel shuttle driver and drives around without a driver’s license?<<

    He must have been the cousin of your NYC cabbie who didn’t know how to get to Carnagie Hall. Come to think if it, I wonder if the cabbie had a driver’s license as well. <G>

     on  07/25  at  11:31 AM

  2. I don’t think the screening process is too extensive for the job of hotel shuttle guy. I was at a Sheraton in Austin with some co-workers. Our shuttle driver dropped us off at a nearby restaurant around 7 p.m. When he came back to get us around 9, he was visibly drunk. (So were we, because we thought we’d have a safe ride home.) We ended up getting a cab and (I think) getting the guy fired. Sheraton picked up the cab fare.

     on  07/27  at  11:11 AM

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