I travel for work. I have no fear of flying. I have a paralyzing fear of baggage claim. No matter how successful any given trip may be, there's always some travel provider -- an airline, a hotel, a cab company, somebody who will add a bit of misery to the experience. It's inevitable. I need a place to vent, to kvetch, to complain. This is it. Welcome to my life on the road. If you need to know any more than this, I have a business web site and a blog dedicated to the work I do, and you're welcome to visit either or both. But this blog, this blog is just about business travel. And it isn't pretty.