Saturday, July 16, 2005

I got in the hotel shuttle, which is available for guests at the Marriott Courtyard Medical Center in San Antonio for short trips. I needed to get to my client’s office, about a mile away. So the driver gets me to the guard shack at the entrance to the office, about another half-mile from the visitor lobby. The security guard asks for the driver for his driver’s license.

“I don’t have it,” the shuttle driver says.

“I can’t let you on the property without a driver’s license,” the guard responds.

The shuttle driver shrugs.

He had to drop me off and the security guard had to call for a “courtesy ride” to the visitor’s lobby, which took another 10 minutes.

What kind of idiot has a job as a hotel shuttle driver and drives around without a driver’s license? The security guards were amazed. “What if he’d had an accident?” one of them wondered. Good question. It’s absurd that I have to ask, from now on, to see a driver’s license before I let a hotel shuttle driver take me anywhere. Marriott had better do a better job of screening the employees they let drive their guests.

Posted by Shel in • Hotels
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