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Thursday, July 03, 2008
Awesome, dude
by guest blogger Pete Shinbach
What’s with the word “awesome?” I remember when awesome things were…. well, they were awesome. The Egyptian pyramids are awesome. So’s Peru’s Machu Piccu, the Great Wall in China and Michelangelo’s Sistine Chapel ceiling. In my lifetime, landing on the Moon was awesome. So was the discovery of the polio vaccine and Don Larson’s perfect game. But today, the bloom’s off the awesome rose. Two examples.
First, a few months ago, I was buying something somewhere and the price for the purchase was something like $1.08. I gave the kid at the register a dollar bill and, fishing in my pants pocket, said something like, “I think I have the change.” His response: “Awesome.”
Flash forward to this morning. I was on the phone with Wells Fargo Bank, telling them that I wanted to close one of my two accounts, a savings account somehow linked to a checking account. No need to get into why but suffice to say that I ain’t a happy Wells Fargo camper. Anyway, Rachel, the service rep with whom I was talking to close the account, asked me if I wanted to close my checking account as well. I told here that there were some outstanding transactions that hadn’t cleared yet but that, when they did, I would close that account. To do that, I told Rachel that I’d call the bank’s customer service number, much as I’d done to get connected with her. Her response: “Awesome.”
So, I’ve two questions:
For the kid at the register: Since when is having change for a dollar awesome?
For Rachel at Wells Fargo: Why do you think that my dissatisfaction with and desire to stop doing business with your company is awesome?
